Flâne for hotels · Your hotel page
Answer every guest’s questions before they reach your desk
Wi-Fi, breakfast, check-out, towels and taxis are answered on each guest’s phone under your name, so your team has time for the questions only people can answer.
What it does for your hotel
A calmer desk, and guests who feel looked after
Your team, free for real hospitality
The questions reception answers all day are answered on every guest’s phone, at any hour, in your own words.
Requests in writing, with the time
Extra towels or a wake-up call arrive on your WhatsApp already written, so nothing is lost between shifts.
Guests who get around with confidence
A taxi card in Arabic carries your address, large enough for any driver to read, and a few words of Lebanese Arabic open doors.
Help at the worst moment
The emergency numbers ring with one tap, and the nearest hospital is named on your page.
The difference
Your reception, before and after Flâne
Without Flâne
- Your team answers the same questions all day
- The night shift alone with every request
- Guests struggling to explain your address to a driver
- Requests taken by phone and lost between shifts
With Flâne
- The answers on every guest’s phone, at any hour
- Requests written out on your WhatsApp
- A taxi card in Arabic with your address
- Every request in writing, with its time
How it works
One page with everything guests ask for
Your page
Everything about your hotel, in one place
Your rooms, your roof, getting around and checking out each open from a photograph of your own, with the answers written once for every room.
- Wi-Fi, check-in, breakfast, reception and luggage
- A few words of Lebanese Arabic for your guests
Requests
Extra towels in two taps, written out for your team
A guest chooses what they need, from an extra pillow to a wake-up call, and the request reaches your reception on WhatsApp or is shown at the desk.
- Towels, pillows, a taxi, a late check-out and more
- The time the guest chose, in every request
Getting around, and looked after
A taxi card in Arabic, and help in an emergency
Your name and address in Arabic and in English, large enough for a driver to read, and the emergency numbers of Lebanon a tap away.
- Your address opens in Google or Apple Maps
- The nearest hospital named on your page
Questions
About your hotel page
Can we write our own welcome?
Your welcome is in your own words, under your photograph, and we change it for you whenever you like.
How do requests reach us?
On your reception’s WhatsApp, as a written message with the guest’s request and the time they chose. A guest without WhatsApp shows the request at the desk.
Which emergency numbers does it show?
Lebanon’s numbers for the police, the Red Cross ambulance, civil defence and the fire brigade, with the hospital you name as the nearest.
Does every room see the same page?
Every guest opens the same page for your hotel, so a change reaches every room at once.
More of Flâne
The rest of what your guests open
Your name on it the day you sign
A 20-minute visit is enough to see Flâne on your own phone, and your guide can be switched on the same day.